Frequently Asked Questions

What are the benefits I'll get from wearing a headset?

With hands free, you will find typing and writing much easier whilst on call. Not having to clamp the phone between your ear and your shoulder will greatly reduce muscle strains that often lead to head, neck and back aches. Allows you freedom of movement and encourages you to sit more naturally. Overall, this ability to multitask in comfort will lead to more productivity and save you time, which increases productivity and business.

Monaural, binaural or 3-in-1 style - what's the difference?

Put simply, monaural headsets have one earpiece, binaural have two earpieces, and 3-in-1 headsets offer a headband, an ear hook and a neckband. Monaural headsets tend to be the most popular as they offer excellent security to the head and ear, however, in some circumstances such as noisy environments or occupations which demand highly focused call-taking, binaural headsets are sometimes preferred as they offer sound in both ears. The 3-in-1 headsets are increasingly popular as they give the user the option to wear the headset over the head, over the ear or around the back of the neck. A particularly good choice if you are buying for others, as the headset lets the user decide how best to wear it.

Do I need to have any additional equipment other than the headset?

A lot of office phones are now supplied with a headset socket or are headset programmable, so all you need is the headset. However some are not, and in these situations an amplifier is required and plugs directly into the existing handset socket which then allows both the headset and the handset to be used. Also available are training devices, which enable two headsets to be connected to a small box unit that can also be connected to the existing handset socket, with a mute button the supervisor can take control of the call at anytime.

What is noise-cancelling technology?

JPL headsets are fitted with noise-cancelling microphone technology; this results in a dramatic reduction in background noise being transmitted down the telephone line when calls are made from a noisy, busy environment. This not only makes your calls sound more professional but can also cut down on the need to repeat yourself due to your caller not hearing you clearly.

Why are JPL Telecom headsets lower priced than the leading brands?

You are dealing directly with the manufacturer. This means that JPL's pricing is on average 35-40% cheaper than the brand leaders' like-for-like products. Typically the microphone and speakers are to the same quality and in many cases are made by the same subcontractor. This means that end users are paying high premium from the current brand leaders for different styles and the brand name only. This is why every year JPL is now gaining significant market share with more and more resellers and end users realising this and switching to the JPL brand for like performance with significant cost savings. We say "A headset should NOT cost more than a typical office phone!"

There are many good reasons to use a telephone headset rather than a standard traditional handset. Read about the Benefits of Headsets to learn about the advantages of using a JPL telephone headset.

If you require any help with choosing the most suitable headset please call for advice and further information on all of our products. JPL is there to help you make the right choice. Check the answers to some of the frequently asked questions we receive, but remember, if in doubt, give us a call and we will guarantee to get you the right headset.

With the exception of the 300 series and the JAC series, all of our telephone headsets require a selectable bottom lead in order to connect to your telephone system. We supply our own branded leads for this purpose, ensuring compatibility with all major telephone manufacturers and their products. Please be sure to check the details and information on our Compatibility page before ordering, or call directly for further advice.

All JPL products are manufactured to the highest of standards, and carry a minimum 12-month warranty. Please see our returns policy here for information in the unlikely event of a fault or issue with any JPL products.

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JPL is a volume manufacturer of telephone headsets, selling directly to resellers and branding for other headset manufacturers. JPL supplies innovative call centre headsets as an alternative to Plantronics devices, in both wired and wireless styles.